I found a really great hairdresser. Not super cheap but not Southern California pricey either. Plus, she is the owner and instructs under certain labels all over the country. And, she is practically right here in my subdivision, a total win-win.
She is a bit full of herself, however.
I mean, she is good. Very, very good.
But when you have to sit through and listen to her tell how when she was teaching in Arizona one weekend she loved the first day when she could go to the pool and not be bothered because no one knew who she was yet. After the conferences/meetings (whatever) she was constantly recognized and bombarded. Oh, the horrors.
And I am a good customer. I make regular 7-week appointments. I buy my shampoo from her. I tip her twenty percent. I have referred people to her. I am never late for an appointment and I have always shown up for my scheduled appointments.
I went in one day and got my hair colored. She does this dying thing that only (hell, I don't really remember the proper term) stains the hair but doesn't use harmful chemicals. I love it. It takes half the time, no awful fumes and smelly hair, and the color is delightful. I have this procedure done maybe four times a year and it covers almost all the damn grey I hate so much.
Anyway.
I get home from my appointment and see an email from her stating that my appointment I had just made for 7 weeks in the future was cancelled because, well, the computer-generated email only said, "overbooked".
I was pissed.
I should also side-note that she has this computer system where you pay via the ipad and my receipts all go to my inbox and when it is time for a reminder about my upcoming appointment, I get an email and then I get another email reminding me again with a "I Will Be There" button to confirm your appointment.
However, this may be a slight glitch in her otherwise ideal system.
I noticed that the appointment listed another dye, eyebrow, shampoo, and cut when all I booked - or thought I booked - was a cut.
So, one day I walk into the salon and inquire about my cancellation email. The gal behind the desk said the owner (my hairdresser) is not in today and only she can access her appointment book.
Okay.
That didn't bug me so much, until...
She handed me a card with the owner/hairdressers phone number on it and said I needed to call her directly.
Oh, and how strange it was for me to get that kind of email.
I was instantly irritated with the woman behind the counter, my hairdresser, and the salon.
Is it not their job to call the owner and get it all straightened out FOR the client?
I hate the idea of calling a professional on their personal cell phone. "Hey, yeah, it's Natalie, remember me? The one of many clients you have? Oh, well, okay, anyway, I got this email..."
Give me a break.
I was pissed.
So, I figured I wouldn't make an appointment until December when I would then explain to her how annoyed I am.
And I'm a good customer, too!
Irritated.
Anyhoo.
As the cancelled appointment date drew closer, I got an email reminding me of my appointment.
What the hell?
So, I called her (at the salon).
And I told her about this cancellation email I got.
She explained that the system is sometimes glitchy when she moves things around and she can't stop the system from sending out multiple emails at times. It was a problem, she said.
Oh.
So my appointment wasn't cancelled?
No, she says.
Oh.
Well, I have plans now on that day. (I didn't but I wanted to prove a point, as weak as it is because now I am no longer pissed.)
Oh, she says. No problem, we can reschedule.
Okay.
And FYI, I only need a haircut this go around.
I went into my appointment and all was well. She gave me a holiday goody bag and some samples of product.
And I made another appointment for 7 weeks to get another dye job.
So, the moral of the story: oh hell, I don't have a moral of the story. I'm just thankful I can get in and see her at all considering the line out the door waiting for their autographed hairbrushes...and the lack of parking by all the paparazzi.
Recent Comments